Speaking Video Clips

Video and slides excerpted from Surgeon Frustration: Possible Causes, Probable Solutions, Surgical Grand Rounds, University of North Carolina, Chapel Hill, NC, April 12, 2006. Reproduced with permission.

Business School vs. Medical School Differences

Business School vs. Medical School Differences

Hot-button words to avoid

Hot-button words to avoid

New Paradigm

New Paradigm

Treat Physicians as Partners, Not Customers

Treat Physicians as Partners, Not Customers

Celebrate Success

Celebrate Success