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Client Comments

Ken showed us a way to start an interface of physicians and hospital executives, alerting physicians to the complexity of running a hospital and helping hospital executives feel more comfortable engaging practicing physicians. In addition, even though I have been in Hospital Administration for many years, I now have a better understanding of the complexities physicians face and how to communicate with them with their concerns more in mind.

Thomas Gagen, CEO
Sutter Medical Center Sacramento

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Collaborative Learning: Post 80

In Candid Reflections on Bad Behavior, I reflected on the recently published ACPE Doctor-Nurse Behavior Study, in which 2,124 physicians and 696 nurses participated.  Nearly 85% of respondents experienced degrading comments, 73% yelling, 49% cursing, and 38% refusing to work together.

Those of you who have been with me know that I am on a continuous healing journey from being labeled “the problem” to helping find solutions.  Please let me recount a Read more »