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Client Comments

Ken showed us a way to start an interface of physicians and hospital executives, alerting physicians to the complexity of running a hospital and helping hospital executives feel more comfortable engaging practicing physicians. In addition, even though I have been in Hospital Administration for many years, I now have a better understanding of the complexities physicians face and how to communicate with them with their concerns more in mind.

Thomas Gagen, CEO
Sutter Medical Center Sacramento

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Applying High-Reliability Principles: Guest Ezine by Ellen Guarnieri

Over the summer, as I move to a new residence, I plan to update my ezines.  With this ezine, I introduce you to Ellen Guarnieri, who participated in my ACHE seminar, Practical Strategies for Engaging Physicians.

If you want to learn more about how her hospital improved reliability in the area of cardiac medications, please read on.

Applying High-Reliability Principles to Improve Cardiac Outcomes

Case Presentation

After discussing quality outcome scores for their institution, leaders at a community Read more »

Collaborative Tools to Facilitate Physician Engagement: Post 84

For me, understanding physician-hospital relations is a never-ending iterative journey rather than a task with a finite beginning and end.  As I prepare for this year’s presentation to the ACHE Congress (82 x, Physician Recruiting, Contracting, and Retention Strategies, 3/24/10), I recall my first presentation, where I asked the audience, “What is the first thing that comes to mind when you hear the word ‘tool’?”

The most common response was hammer, followed by gun, and then chain saw.  For a number of Read more »