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Client Comments

Ken’s understanding of the problems facing hospitals and physicians in these challenging times is outstanding. He continually offers succinct, timely advice and brilliant insight, which allowed me to chair a Medical Advisory Panel in an effective and efficient manner. I recommend hiring him because he has done an outstanding job for us on this crucial project.

Michael Ivy, M.D.
Chief of the Surgical ICU
Bridgeport Hospital

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Collaborative Learning: Post 80

In Candid Reflections on Bad Behavior, I reflected on the recently published ACPE Doctor-Nurse Behavior Study, in which 2,124 physicians and 696 nurses participated.  Nearly 85% of respondents experienced degrading comments, 73% yelling, 49% cursing, and 38% refusing to work together.

Those of you who have been with me know that I am on a continuous healing journey from being labeled “the problem” to helping find solutions.  Please let me recount a Read more »

Collaborative Co-mentoring

“We’re not stupid- we just need to be trained,” a general surgery section chief confided to me a few years ago.  He had been promoted to section chief based on his clinical competence and then realized that he needed to communicate, negotiate, and resolve conflicts in ways that he had never learned in medical school or residency.

I began using the term “co-mentoring” to describe this process because I believe that each person brings valuable knowledge, experience, and wisdom to the Read more »