Ms. Douglass has more than 20 years experience developing and retaining high-performance, motivated work forces focused on achieving business results for leading healthcare organizations. Prior to establishing Susan Douglass & Associates, she spent over 15 years as a senior executive at Towers Perrin and Ernst & Young.
Ms. Douglass’ expertise includes: Business Strategy, Human Resources (HR) Strategy and HR Practice Alignment; Specific Retention Strategies for Physicians; and, HR Organization Review.
Susan is a member of the American College of Healthcare Executives (ACHE) and a founder of the HR Leading Practice Awards with the American Society for Healthcare Human Resource Administration (ASHHRA) of the American Hospital Association. She is a frequent speaker on human resource issues for healthcare executives and physicians and an advisor on work-life balance and women’s career issues.
Dr. Cohn has partnered with Ms. Douglass to offer comprehensive services for organizations seeking to improve physician-hospital relations by aligning total Human Resources practices, such as compensation and performance improvement, with business results.