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Client Comments

Ken showed us a way to start an interface of physicians and hospital executives, alerting physicians to the complexity of running a hospital and helping hospital executives feel more comfortable engaging practicing physicians. In addition, even though I have been in Hospital Administration for many years, I now have a better understanding of the complexities physicians face and how to communicate with them with their concerns more in mind.

Thomas Gagen, CEO
Sutter Medical Center Sacramento

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Speaking Video Clips

Video and slides excerpted from Surgeon Frustration: Possible Causes, Probable Solutions, Surgical Grand Rounds, University of North Carolina, Chapel Hill, NC, April 12, 2006. Reproduced with permission.

Business School vs. Medical School Differences

 Hot-button words to avoid

New Paradigm

Treat Physicians as Partners, Not Customers

Celebrate Success