Learning
Collaborative Wishes: Post 75
In residency, I learned that it is a sign of strength to admit ignorance and ask for help. While writing my latest column for the Journal of Healthcare Management on Innovation in the Face of Recession, I realized that little has been written recently on that subject in healthcare. So, I asked respected thought leaders what they were doing [...]
Tags: collaboration in healthcare, healthcare reform, improving physician-hospital relations, Lee Kaiser, patient accountability, physician administrator communication, physician-hospital communication, physician-hospital relations
Collaborative Sensemaking: Post 74
I spent a small part of my recent vacation meeting with thought leaders in New England to discuss trends and implications for the coming year. One of my most pleasurable meetings took place at a winery and restaurant in the Nashoba Valley, where I talked with Dr. Kate Goonan about her new book, Journey to Excellence: How [...]
Tags: collaboration in healthcare, improving physician-hospital relations, Joseph A. Muzikowski, Journey to Excellence, Kathleen J. Goonan, Patricia K. Stoltz, physician administrator communication, physician-hospital communication, physician-hospital relations, Sensemaking
Collaborative Uncertainty: Post 73
I just read a summary of Ram Charan’s new book, Leadership in the Era of Economic Uncertainty, a provocative strategy for dealing with recession and emerging stronger. The author recommends that executives act quickly and decisively to prepare for the worst-case scenario, with the optimism that if they encounter a situation that is not as bad [...]
Tags: collaboration in healthcare, improving physician-hospital relations, Leadership in the era of economic uncertainty, physician administrator communication, physician-hospital communication, physician-hospital relations, Ram Charan
Collaborative Leadership Development
I was surprised to learn in Growing Leaders in Healthcare by Brett D. Lee and James W. Herring the extent to which we under-invest in healthcare leadership. The average Fortune 1000 company spends on average 2.5% of its annual budget on employee education and training (p.41). Eighty-five percent of Fortune 500 companies sponsor formalized internal leadership development [...]
Tags: Brett Lee, collaboration in healthcare, General Electric, Growing leaders in healthcare, healthcare leadership development, improving physician-hospital relations, Jack Welch, physician administrator communication, physician-hospital communication, physician-hospital relations
Collaborative Ethics
Last week, I tried something that I had never done before. On the first day of teaching my seminar, Practical Strategies for Engaging Physicians, after discussing ”Understanding Physician-Hospital Differences,” I asked this group of healthcare administrators, “Would you be willing to discuss the ethical issues involved in physician-hospital relations?” When they agreed, I asked , first in small groups, [...]
Tags: collaboration in healthcare, improving physician-hospital relations, Medical ethics, physician administrator communication, physician-hospital communication, physician-hospital relations
Collaborative Messaging
Why would a general surgeon review a book called POP? The author, Sam Horn, is a cherished mentor who led the Non-fiction Writing course at the Maui Writer’s Retreat, where I began to write Collaborate for Success! Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives. Now that I have disclosed my relationship, let me [...]
Tags: collaboration in healthcare, improving physician-hospital relations, physician administrator communication, physician-hospital communication, physician-hospital relations, Sam Horn
Collaborative Home
During a recent radio interview on The Bev Smith Show, two listeners called in with similar complaints: “I felt like a statistic when I called my doctor’s office to ask a question about a prescription he wanted me to take. I was put on hold twice, and then he told me that he didn’t have time to [...]
Tags: collaboration in healthcare, improving physician-hospital relations, Joseph Scherger, NCQA, Patient-Centered Medical Home, physician administrator communication, physician-hospital communication, physician-hospital relations
Collaborative Handoffs
Readers wanting to stay on top of new developments and improve patient care will enjoy reading Patient Handoffs: Effectively Managing Care Transitions (Frontiers of Health Services Management 25(3). Chicago: Health Administration Press). I learned that 17.6% of Medicare hospital admissions are readmissions, that acccount for $15 billion in annual expenditures. Furthermore, 80% of these readmissions [...]
Tags: collaboration in healthcare, improving physician-hospital relations, physician administrator communication, physician-hospital communication, physician-hospital relations
Collaborative Systems
A friend who is a retired COO of a Western hospital sent me the following e-mail after reading my column, A Practicing Surgeon Dissects Issues in Physician-Hospital Relations: You are to blame for getting me to think as a hospital administrator once again- since I have really been enjoying semi-retirement! You mention the implications of the relationship that occurs [...]
Tags: collaboration in healthcare, healthcare systems, hospital systems, improving physician-hospital relations, physician administrator communication, physician-hospital communication, physician-hospital relations
Collaborative Business
I’m sorry for being late with this post. I was on vacation in California with my wife and 82 year-old mother, whom we try to get out of the cold, snowy Buffalo weather one week each winter. The 5-hour plane ride gave me time to read Why Healthcare Matters: How Business Leaders Can Drive Transformational Change [...]
