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Client Comments

Ken’s grounding in clinical surgery, which he maintains by providing locum tenens coverage in New England, allowed him to build trust and credibility rapidly. He used humor effectively to decrease tension and to maintain perspective and accomplished things that none of us would have thought possible. For example, he taught a surgeon-tyrant to express anger using “I” messages rather than his traditional “you” messages.

Michael E. Peetz, M.D., FACS
Assistant Administrator for Clinical Affairs
North Colorado Medical Center

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Archive for 'WaterCooler Collaboration'

An Interview with Stuart H. Altman

Bio: Stuart H. Altman is the Sol C. Chaikin Professor of National Health Policy at Brandeis University. From 2000-2002 he was Co-Chair for the Legislative Health Care Task Force for the Commonwealth of Massachusetts. He is Chair of The Council on Health Care Economics and Policy, a private non-partisan group whose mission is to analyze important economic aspects of the U.S. health care system and to evaluate proposed changes in the system. He is also Chair of The Health Industry Read more »

Collaborative Thinking

Dr. Jerome Groopman’s recent book, How Doctors Think, applies not only to diagnosis and treatment but also to physicians’ ability to work more interdependently.  He wrote that people can be true partners with physicians when they know how physicians think and what thinking errors they make.

Dr. Groopman feels that three types of thinking errors interfere with physicians’ ability to make correct assessments: