Archive for 'Learning'
Collaborative Naivete: Post 83
I have a stack of books awaiting review. It remains my goal for 2010 to make more time to read and review new works as a value-added service to loyal readers.
Something called out to me about Confident Voices: The Nurses’ Guide to Improving Communication and Creating Positive Workplaces, written by Beth Boynton and edited by Bonnie Kerrick:
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In Collaborative Insight, I saluted the nurses who helped me improve my bedside manner and my communication skills; Read more »
Posted: February 21st, 2010 under Learning.
Comments: none
Collaborative Learning: Post 80
In Candid Reflections on Bad Behavior, I reflected on the recently published ACPE Doctor-Nurse Behavior Study, in which 2,124 physicians and 696 nurses participated. Nearly 85% of respondents experienced degrading comments, 73% yelling, 49% cursing, and 38% refusing to work together.
Those of you who have been with me know that I am on a continuous healing journey from being labeled “the problem” to helping find solutions. Please let me recount a Read more »
Posted: November 19th, 2009 under Learning.
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Collaborative Future: Post 77
I had the pleasure last weekend of attending The Future of Medicine: An Expert Diagnosis, at my alma mater, the University of Rochester. Here I am introducing Dr. Mark Taubman, the Acting CEO of the University of Rochester Medical Center.
Other Panelists included: Paul Keckley, Executive Director, Deloitte Center for Health Solutions, Daniel Sisto, President, Healthcare Association of New York State, and David Klein, Read more »
Posted: October 11th, 2009 under Learning.
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Collaborative Wishes: Post 75
In residency, I learned that it is a sign of strength to admit ignorance and ask for help. While writing my latest column for the Journal of Healthcare Management on Innovation in the Face of Recession, I realized that little has been written recently on that subject in healthcare.
So, I asked respected thought leaders what they were doing and what was working. I ended with the following question:
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If you could be granted three wishes, what would you request?
Their responses fell into several thought-provoking clusters:
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Regarding healthcare reform, Read more »
Posted: September 5th, 2009 under Learning.
Comments: none
Collaborative Sensemaking: Post 74
I spent a small part of my recent vacation meeting with thought leaders in New England to discuss trends and implications for the coming year. One of my most pleasurable meetings took place at a winery and restaurant in the Nashoba Valley, where I talked with Dr. Kate Goonan about her new book, Journey to Excellence: How Baldrige Healthcare Leaders Succeed.
The premise of the book, as stated in the foreword, is that although there may be no Read more »
Posted: August 8th, 2009 under Learning.
Comments: 1
Collaborative Uncertainty: Post 73
I just read a summary of Ram Charan’s new book, Leadership in the Era of Economic Uncertainty, a provocative strategy for dealing with recession and emerging stronger. The author recommends that executives act quickly and decisively to prepare for the worst-case scenario, with the optimism that if they encounter a situation that is not as bad as forecasted, they will be in better shape to thrive when the Read more »
Posted: July 25th, 2009 under Learning.
Comments: 1
Collaborative Leadership Development
I was surprised to learn in Growing Leaders in Healthcare by Brett D. Lee and James W. Herring the extent to which we under-invest in healthcare leadership. The average Fortune 1000 company spends on average 2.5% of its annual budget on employee education and training (p.41). Eighty-five percent of Fortune 500 companies sponsor formalized internal leadership development programs, but only 21% of US hospitals have formal processes for identifying and developing candidates for senior leadership positions (p.1-2).
Think about Read more »
Posted: May 23rd, 2009 under Learning.
Comments: 2
Collaborative Ethics
Last week, I tried something that I had never done before. On the first day of teaching my seminar, Practical Strategies for Engaging Physicians, after discussing ”Understanding Physician-Hospital Differences,” I asked this group of healthcare administrators, “Would you be willing to discuss the ethical issues involved in physician-hospital relations?”
When they agreed, I asked , first in small groups, then the group as a whole, to discuss the following questions:
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What ethical considerations involve physician-hospital relations
Where does the responsibility lie Read more »
Posted: May 16th, 2009 under Learning.
Comments: 1
Collaborative Messaging
Why would a general surgeon review a book called POP?
The author, Sam Horn, is a cherished mentor who led the Non-fiction Writing course at the Maui Writer’s Retreat, where I began to write Collaborate for Success! Breakthrough Strategies for Engaging Physicians, Nurses, and Hospital Executives. Now that I have disclosed my relationship, let me tell you why I found her book riveting. Sam is an award-winning speaker and communication/ creativity consultant who helps people Read more »
Posted: April 18th, 2009 under Learning.
Comments: 2
Collaborative Home
During a recent radio interview on The Bev Smith Show, two listeners called in with similar complaints:
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“I felt like a statistic when I called my doctor’s office to ask a question about a prescription he wanted me to take. I was put on hold twice, and then he told me that he didn’t have time to talk to me.”
“My son was supposed to have a DPT shot, but he had a cold. When I called the pediatrician’s Read more »
Posted: April 5th, 2009 under Learning.
Comments: none
