A friend and colleague who is an orthopedic surgeon surprised me with a 2-page response to my article on surgeon frustration. I wrote that physicians’ mastering process skills not taught in medical school or residency, like communication, win-win negotiation, and conflict resolution are key ways that they can improve their leadership skills, practice environment, and [...]

Last week, hospitals across the US celebrated National Nurses Week, which led me to recall with gratitude nurses who made a difference in my training and kept me from harming patients. What better place to start than internship?
I salute Nikki, a nurse on the 7PM to 7AM shift in the Emergency Department of a community [...]

Last week, while I was teaching at the Estes Park Institute, I had the pleasure to listen to my friend and mentor, Lee Kaiser.  Lee is a psychologist, futurist, and provocateur with a cherubic face, booming voice, and razor-sharp intellect.  I make every effort to hear him speak because I find his insights centering and stimulating.  [...]